Customer Service Representative | bacolodUbiquity Global Services

JOB DESCRIPTION
Job Description:
Attends to customers' needs by answering product and service related queries
Provides product overview and information about other services and offerings
suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
Minimum Qualifications:
18 yrs old and above
At least High School graduate
Call Center Experience is an advantage but not required
Excellent Communication skills
Must have Neutral Accent
Working Conditions:
Must be willing to work on shifting schedules (day, mid and night shift)
Must be willing to work on weekends and holidays
WHY JOIN US?
We recruit, develop and retain the best people in the outsourcing industry.
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Others
Specialization
Customer Service
Customer Service, CSR, Financial