Customer Service Representative | accenture cebu (el 1211)Accenture Thailand

Qualifications:
Graduate of any Bachelor's degree
Undergraduates are welcome to apply
Must have at least 6 months to 1 year experience in Customer Service in a BPO industry
Willing to work on holidays, weekends, shifting schedules and extended working hours
Willing to work in Accenture Cebu and to go back on-site once recalled
Responsibilities:
Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
Resolve problems and issues in a professional manner and engage with customers to identify additional needs
Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first-choice provider of media services
Achieve challenging individual, team and contact center targets
*What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
*Terms and conditions apply