customer service og Assistant ManagerUnilever

MAIN JOB PURPOSE:
The Omniretail Group (OG) Customer Service Assistant Manager will be responsible in Customer Service (CS) and Accounts Receivable (AR) Operations, Customer Partnering and Operational Excellence.
JOB SUMMARY:
Responsible for customer's Order to Cash (O2C) cycle and customer issue resolution.
Analyze CS KPIs (service level, on-shelf availability, AR overdues) to identify improvement areas of the operations and work closely with cross-functional teams (i.e. Planning, Logistics, Finance) to resolve and deliver customer service excellence.
Drives cross functional alignment in partnership with CD and across Supply chain to strengthen collaboration, improve service and operations.
Partners with Customers and drive diamond model set-ups to strengthen collaboration, improve service and operations.
Drives projects and initiatives such as Joint Forecasting/ VMI and OSA improvements.
Work closely with 3P handling Order Management to ensure processes are completed correctly and on-time.
Support the development and implementation of Transformation projects in Supply chain, which will provide a leading-edge advantage and prepare for future customer requirements in line with the Company's go to market strategy.
KEY REQUIREMENTS
Bachelor's Degree holder in Engineering, Logistics or Business Management
Strong knowledge on CS&L operations
Knowledgeable in CD operations and market benchmarking
Knowledgeable in AR Management, Planning, Forecasting and Supply Chain operations
Strong Service Orientation
Excellent Communication Skills
Works well under pressure
Business Partnering experience
Customer-focused and results-oriented
Critical thinker and highly analytical
Knowledge in SAP is an advantage
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever

Taguig City, Metro Manila
Permanent
Full-time