Customer Service Manager | zamboangaThe SM Store (SM Mart Inc.)

PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets
REVIEW SALES PERFORMANCE - Review sales performance, & identify branch sales hurdles resulting from process & product reviews
OVERSEE COUNTER OPERATIONS - Oversee branch counters to prevent long queues, & resolve complaints from irate customers
MONITOR SUPPLIES & INVENTORY LEVELS - Monitor counter supplies & products inventory level to prevent out-of-stock & expiry situations
DEVELOP A SYSTEMS CONTINGENCY - Develop a contingency plan for systems downtime
TRAIN SUPERVISORS - Train new Supervisors on branch operations
Qualifications:
Candidate must possess at least Bachelor's/College Degree
Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
Strong communication skills
Basic computer skills (MS Office)
Flexible to be assigned to work schedules supporting the retail operational hours
Willing to be assigned in The SM Store Mindpro Zamboanga
Full-time positions available