Customer Service ManagerArdent Builders Pty Ltd

ARDENT BUILDERS PTY LTD
 
Is currently looking for:
 
CUSTOMER SERVICE MANAGER
 
Knowledgeable in:
MYCRM software for Loan Market Group
Lender Knowledge
In this role, you will also be responsible for:
Sending off Hello Packs to clients
Analyzing loan application documents and packaging the loan for clients
Understanding the lender policy attached to the product chosen for the client
Liaising with lenders, clients and conveyancers to ensure that settlements occur smoothly
Submitting loan applications through AOL
Reviewing and where necessary adjusting the loan submission to ensure the application meets lender requirements
Ensuring that loan submission quality is at the highest possible standards
Providing administrative support as and where required
Following Loan Market policies regulated by ASIC
Should be:
Ideally have 2 years' experience in a similar role
High attention to detail
Speedy delivery and professional client interaction
Ability to prioritize well and manage your daily schedule to ensure deadlines are met
Demonstrate consistent standards and the highest level of technical proficiency
Demonstrate a strong customer focus with a positive, can-do attitude
Excellent communication skills and dedication to setting realistic client expectations
Ability to complete loan servicing, identify liabilities, and ensure high quality of all documents
Strong problem-solving skills Skills Knowledge (preferable)
High level of written and verbal communication
Outstanding customer service skills