Customer Service ManagerSM Retail

PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets
· REVIEW SALES PERFORMANCE
Review sales performance, & identify branch sales hurdles resulting from process & product reviews
· OVERSEE COUNTER OPERATIONS
Oversee branch counters to prevent long queues, & resolve complaints from irate customers
· MONITOR SUPPLIES & INVENTORY LEVELS
Monitor counter supplies & products inventory level to prevent out-of-stock & expiry situations
· DEVELOP A SYSTEMS CONTINGENCY
Develop a contingency plan for systems downtime
· TRAIN SUPERVISORS
Train new Supervisors on branch operations
Qualifications:
· Candidate must possess at least Bachelor's/College Degree
· Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
· Strong communication skills
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store ZAMBOANGA
· Full-time positions available
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