Customer Service Manager | sorsogonSM Mart Inc.

PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets . REVIEW SALES PERFORMANCE Review sales performance, & identify branch sales hurdles resulting from process & product reviews . OVERSEE COUNTER OPERATIONS Oversee branch c PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets . REVIEW SALES PERFORMANCE Review sales performance, & identify branch sales hurdles resulting from process & product reviews . OVERSEE COUNTER OPERATIONS Oversee branch counters to prevent long queues, & resolve complaints from irate customers . MONITOR SUPPLIES & INVENTORY LEVELS Monitor counter supplies & products inventory level to prevent out-of-stock & expiry situations . DEVELOP A SYSTEMS CONTINGENCY Develop a contingency plan for systems downtime . TRAIN SUPERVISORS Train new Supervisors on branch operations Qualifications: . Candidate must possess at least Bachelor's/College degree . Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent. . Knowledge of counterfeit detection and basic banking transactions is an advantage . Strong communication skills and phone etiquette. Required language(s): English, Filipino . Required Skill(s): Customer Service . Basic computer skills (MS Office) . Flexible to be assigned to work schedules supporting the retail operational hours . Willing to be assigned in The SM Store - Sorsogon . Full-time positions available
Monster

Bicol Region
Permanent
Full-time