Customer Service Manager | sorsogonSM Mart Inc.

PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets . REVIEW SALES PERFORMANCE Review sales performance, & identify branch sales hurdles resulting from process & product reviews . OVERSEE COUNTER OPERATIONS Oversee branch c PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets . REVIEW SALES PERFORMANCE Review sales performance, & identify branch sales hurdles resulting from process & product reviews . OVERSEE COUNTER OPERATIONS Oversee branch counters to prevent long queues, & resolve complaints from irate customers . MONITOR SUPPLIES & INVENTORY LEVELS Monitor counter supplies & products inventory level to prevent out-of-stock & expiry situations . DEVELOP A SYSTEMS CONTINGENCY Develop a contingency plan for systems downtime . TRAIN SUPERVISORS Train new Supervisors on branch operations MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters . BUILD CUSTOMER RELATIONSHIPS Build relationships with all customers who register with the Gift Registry to foster customer loyalty . RESOLVE CUSTOMER COMPLAINTS Handle customer complaints & resolve customer issues in a timely & proper manner convert complainants into loyal customers . AUDIT STAFF Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels) . TRAIN CUSTOMER SERVICE SUPERVISORS Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis) Qualifications: . Candidate must possess at least Bachelor's/College Degree . Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent. . Strong communication skills and phone etiquette. Required language(s): English, Filipino . Required Skill(s): Customer Service . Basic computer skills (MS Office) . Flexible to be assigned to work schedules supporting the retail operational hours . Willing to be assigned in The SM Store - Sorsogon . Full-time positions available
Monster

Bicol Region
Permanent
Full-time