Customer Service / live chat agentMiss Amara

Customer Service / Live Chat Agent - Challenge, Inspire and Grow with us at Miss Amara
We are looking for a Customer Service / Live Chat Agent to help us transform the way rugs are sold online! This is a remote, contract role.
About Us
We're growing here at - fast. We're reinventing the way that customers buys rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. We've received industry recognition for our innovation, customer-first mindset and growth trajectory, including:
Ranked 17th in the Deloitte Fast 50 Tech Companies Australia 2020
Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021
Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021
Finalist, Customer Experience of the Year & Customer Experience Team of the Year, Inside Retail Awards 2021
Finalist, Top Social Media Retailer, Power Retail Awards 2021
Our plan: To be the number one global retailer for rugs.
Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.
We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.
We are building an all-star team to create a scalable business that our customers want to return to, time and time again.
The role
We are looking for a motivated team-member to join our Customer Experience Team. You'll join our experienced Live Chat Team Lead in shaping a strong brand experience that you can be proud of.
You will:
Be available to work in a contract role with an hourly rate, including shift work (approximately 180 hours p/month)
Provide timely, friendly and accurate support via Live Chat to customers on queries relating to order status, general product enquiries, refunds, cancellations, shipping and logistics, and customer complaints
Exceptional customer service levels are a must -the ideal candidate would reciprocate the warm and personable communication of our customers.
Be available to work during US business hours to support our US customers, as well as our other markets during your shift
The successful candidate
1+ years in a similar role, ideally with a pure play ecommerce company
Excellent customer service skills, with a strong understanding of our customer's needs and our brand's tone of voice
Have a good hands on understanding of all major social platforms (Facebook, Instagram, Pinterest)
Ability to adjust and adapt to multiple situations, and multi-task!
Why should you join?
Part of our growing team - You'll be a pivotal part of building a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets.
Work in unchartered territory - We are disrupting the homewares space using industry-first technology to stand apart from our competitors
Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture!
If you're inspired to join the future of e-commerce, we want to hear from you!
Miss Amara

Philippines
Permanent
Full-time