Customer Service executive - convert leads, existing clients, dbsVARAL CONSULTANCY DMCC

Description
Job Title: Customer Service Executive | Convert Leads, Existing Clients, DBs
To be considered for this position upload your application. If shortlisted you will be given a form to upload your CV for the next steps
Type of Position: Full Time, Remote Working from your home
Joining Date: Immediately
Job Description:
Convert leads:
Leads from the web, emails, referrals, LinkedIn need to be converted
A strict protocol is to be followed including creating chat groups
Prepare and send quotation or estimate
Follow up through chat, phone calls, video chats and emails
Use a CRM platform and keep it updated
Be part of a team
Work with multiple jurisdictions [suppliers]
Keep track of pricing, continuously update changes in costs and regulations
Prepare alternate solutions
Be well aware of cost and benefit comparison between numerous jurisdictions
Implementation:
Receiving payment from the client
Filling up application forms- Email, or on portals
Collecting Know Your Client [KYC] documents
Coordinate amongst - Accounts, Operations, Jurisdiction Authority and Client until the application is submitted, payment made, process is complete, and all compliances are met.
Follow up for receiving end documents.
Assist Clients in opening bank accounts
Existing clients:
Essentially for Renewals Amendment, Closing, Services
Any new services they may require
Renewal reminders
Implementation system is similar to the one for new clients
Coordinate with the banks to help client resolve the issues
Be available to answer the queries of the clients in emergency
Administrative Jobs:
Prepare own sales reports to present in weekly meetings
Monitor performance to reach the goals
Attend meetings Weekly and Fortnightly
Participate on the design of new digital products
Help in design of user-interfaces and tracks to implement the new products
Maintain Client database on Freshsales CRM platform up-to-date
Participate on the design of new products
Performance will be appraised every week
Coordinate with other Varalians for urgent physical meetings, document signing for document submissions
Who Should Apply?
The desire to quickly learn about new products e.g. company registration
The ability to learn new products quickly?
An understanding of digital marketing
Knowledge of how SEO generates leads
Instinctive desire to be systematic
The flexibility to work based on Dubai timings
The temperament to work from home without being bored
Patience and politeness to build client relationships?
Do you have a bias for action? Are you ready to be evaluated on what you have done rather than your attendance?
Do you have enthusiasm to implement decisions quickly?
If yes, then take this opportunity and apply.
Location: Your home, in your hometown, in your country.
Our Story: Varal 3.0 was a conventional, Dubai, United Arab Emirates [UAE] based, Business Registration Consultancy company between 2010 to 2020. The company's website is varaluae.com
Varal 4.0 is now a 100% Remote Working from Home Company [RWHC] with the goal of providing customers with a flawless automated application processing platform and a document vault, while being consistently profitable. This system is being developed in house.
Currently we have 7 team members in Dubai, 5 in the Philippines, 1 in Benin and 6 in India.
Varal 4.0 Values: Customer Obsessed; Humility; Power Of Compounding; Automated Assembly Lines For Business Processes; Relentless Reduction Of Costs; Documentation; Manage Risk Instead Of Avoiding It; Acquire Skills, Not People; Preserving All Forms Of Company Wealth.
Culture & Style: This is a 100% full time remote job. You will be expected to be available during the working hours of the company 8:30 am to 18:30 pm, Sunday to Thursday Dubai time [GMT+4].
Varal currently utilizes 5 different platforms e.g. Trello, Slack, G-Suite and FreshSales to communicate and keep track of work and keep ourselves glued to the company.
Weekly status reports will be required. A weekly performance appraisal is in place.
What We Offer:
You will be entitled to 20 paid personal days off per year
You will also be entitled to public holidays as they happen in Dubai, United Arab Emirates.
You won't have to relocate, saving money on rent and commuting
You will be joining a committed team which is breaking traditional molds on how to automate business processes
There are no additional benefits offered at this time
Since you are not employed by a local company, your compensation will not be subjected to any statutory deductions
Application Process:
Check in your SPAM folder to make sure that you haven't missed the invitation since the interviews will be held quickly
The 1st interview will be held on: December 20, 2020 via Google Meet and you will be informed on the same day whether you have been shortlisted for the next round of interviews.
Those in the 2nd shortlist will be given a project to see whether they understand the job requirements and can actually do the job. This will also give you an opportunity to see if you want to become a Varalian and work with Varal.
Those successfully completing the project will be invited to present their projects, via Google Meet, in a final interview with the CEO and MD, which will be held around a few working days after the 1st round of interviews.
Your presentation will be around 30 min. Details will be given with the project assignment.
The selected person will be given a contract for an unlimited period and be expected to join the company immediately.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 4
Language(s): English
Knowledge: CRM, Customer service, Communication and persuasion, Marketing, Customer Support, Sales
Availability for travel: No
Availability for change of residence: No

₱ 20,000.00 monthly ·  Cebu, Central Visayas ·  16 December
Work type
Full Time