Customer Service clerk | legazpiSM Mart Inc.

Job Description: ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing .OPERATE POS MACHINE Transact merchandise return transaction in the POS Job Description: ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing . OPERATE POS MACHINE Transact merchandise return transaction in the POS machine to generate Sales Return Voucher facilitate issuance of the automated Sales Invoice . HANDLE CUSTOMER INQUIRIES Give product & service feedback to immediate superior for endorsement to concerned department . OPERATE IN-HOUSE SOFTWARE Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system . RECORD MERCHANDISE RETURNS Facilitate endorsement of returned merchandise to respective departments . CLEAN THE AREA Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets Package Counter HANDLE DEPOSITED ITEMS: Accept customers' items for deposit & secure items while being deposited . ACCEPT & RECORD ITEM/S Recite the standard spiel before accepting item for deposit & upon release of item record the number of packages for deposit in a logbook & hand the tag number to the customer . SECURE ITEM DEPOSITED Use the prescribed strap to bundle the item arrange the items deposited securely & properly inside the counter keep the tag holder at the bottom part of the counter . CLEAN THE AREA Clean the area during off-peak hours . ENDORSE UNCLAIMED ITEM Record & endorse the items not claimed for the day to Branch CRO . CONDUCT INVENTORY Conduct daily & monthly inventory of Package counter tags Gift Wrapping GIFTWRAP ITEMS: Facilitate wrapping of customers items following the established standards . CHECK ITEM Check the item for wrapping against the receipt presented stamp the receipt to avoid reuse . WRAP ITEM Wrap the item following the standard procedures in gift wrapping & customer preference . CLEAN THE AREA Clean the area during off-peak hours pack & prepare the trash for collection every day arrange the pouches in the cabinet in an organized manner replenish rolled wrapper in the dispenser . CHECKGW SUPPLIES Get gift wrapping supplies from BFAS during the scheduled ordering . CONDUCT INVENTORY Conduct weekly & monthly inventory of gift wrapping supplies Qualifications: .Candidate must possess at least Bachelor's/College Degree .Trustworthy, detail-oriented and can work with minimal supervision .Strong communication skills and phone etiquette. Required language(s): English, Filipino .Required Skill(s): Customer Service .Basic computer skills (MS Office) .Flexible to be assigned to work schedules supporting the retail operational hours .Willing to be assigned in The SM Store - Legazpi .Fresh graduates are welcome to apply. .Full-time positions available
Monster

Legazpi City, Albay
Permanent
Full-time