Customer Service chat representative - remoteACHIEVE TEST PREP

Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students' likelihood of earning college credits via credit-by-exam. We are a fully virtual organization with all team members working 100% remotely.
Our Chat Support Reps provide support to customers chatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They also ensure that they guide customers to the relevant departments in instances where they are unable to resolve any issues which are raised by customers. They spend their entire day handling chat messages from prospects and current customers, using appropriate scripts. May handle other related projects or tasks as necessary in between chats or turing times with lower volume.
Responsibilities:
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-Answer incoming chats in less than 30 seconds
-Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
-Provide excellent customer service on a consistent basis
-Follow communication procedures, guidelines and policies
-Identify and assess customers' needs to achieve satisfaction
-Provide accurate, valid and complete information by using the appropriate materials
-Give appropriate solutions and alternatives to customers chatting in
-Keep records of customer interactions, process customer accounts and file documents
Desired Skills and Experience:
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-Must be able to write fluently in English
-Associate degree or Bachelor's degree in a Business-related field (Finance/Economics/Accounting) or three years of conclusive experience
-40+ hours per week, fixed schedule: Monday through Friday 9 am - 5 pm Eastern Time
-Location: Home-based outside of the USA
-Proven customer support experience
-Chat handling experience is preferred
-Typing speed of 35-40 WPM
-Familiarity with CRM systems and practices
-Must enjoy communicating with customers through online written chat
-Excellent grammar and communication skills
-Ability to multitask, prioritize, and manage time effectively
Why Work for Achieve Test Prep?
We believe our employees empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.
Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?