Customer Service associateProgressPro Services, Inc.

Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries
 
Job Description:
• Promptly replies to email/chat from users
• Answer calls from user or make calls to users when required
• Provides a holistic solution to customer queries
• Delivers the required service level
• Accurately document customer requests
• Accurately fill out online forms/sheets
• Provides empathy to ensure customer satisfaction
 
Job Specification:
• Excellent verbal and written communication skills
• Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
• Proficient in using MS Office, particularly MS Excel
• Excellent problem-solving skills
• Flexible and adaptable