Customer Service associate (voice)Integrated Call Center Solutions (Philippines), Inc.

We are hiring Customer Service Associates (Voice) for our office in Cebu City, Philippines, to handle incoming customer service calls for a major US mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more.
 
This full-time position offers paid training, health benefits, opportunities for professional growth, and more employer perks. The associate should possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer. 
 
JOIN OUR TEAM TODAY!
 
If you are...
An A + listener and communicator who actively understands customers concerns and build rapport that will make them feel heard. 
Someone who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems
One who ACTS BOLD. IS PASSIONATE with impressive communication skills, empathy, and strong persuasion.
Able to HELP MANY in a way that provides a positive experience
Able to work in a high-stress fast-paced environment 
Attentive and can anticipate the need of customers
Possessing a positive and uplifting attitude
RESPONSIBILITIES 
Actively listen to customers to understand concerns & build a rapport that will make them feel heard. 
Prepare responses to customer inquiries based on pre-determined scripts & procedures. 
Discover solutions using tools & resources to help resolve the customer's problems. 
Provide information about the customer's current plans, products, & services. 
Identify & promote new solutions in the form of selling products & services that align with the customer's needs. 
Navigate through multiple computer applications with speed & accuracy. 
ADDITIONAL REQUIREMENTS 
High School Diploma or its equivalent 
Entry-level job with a minimum of 6 months BPO experience 
Strong command of the spoken and written English language 
Customer-focused personality & a desire to help people. 
High computer proficiency & overall technical knowledge 
Professional positive attitude & courteous telephone etiquette 
Must be willing to work 1 weekend day (Saturday or Sunday) & holidays. 
 BENEFITS & PERKS 
Competitive base salary + performance-based incentives! 
Overtime available 
HMO coverage on Day 1 
Life insurance upon joining 
5 days paid emergency leave 
12 days paid vacation leave 
12 days paid sick leave 
State-of-the-art facilities & great work environment 
Paid training 
Opportunity for career growth within