Customer Service associate (mobility services)Robert Bosch Engineering and Business Solutions Limited

Job Description
Job Description
Taking responsibility: You will handle customer enquiries in writing and by telephone in English. You will support customers with their extensive requests concerning various digital topics such as vehicle applications and the like.
Think comprehensively: In case of challenges with booked services in the vehicle you are the first point of contact and present possible solutions to the customer in 1st or 2nd level support.
Implement reliably: Forwarding technical issues to the appropriate departments is just a part of your responsibilities aside from communicating with specialist centers. You will also educate our customers on the existing digital product portfolio.
Qualifications
Personality: Customer-oriented, responsible and communicative
Working method: professional, independent, reliable, service- and solution-oriented. You are accustomed to working in a team, are organized and with high self-motivation. Flexibility and willingness to work in shifts are also crucial.
Experience: Minimum 1 year customer service experience preferably with Australian accounts
Know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools. Intercultural competence is expected since you will be working with local and foreign colleagues.
Languages: Excellent English communication skills (oral and written)
Amenable to work onsite and shifting schedule
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.