Customer Service associate ii-consumerFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : General Equivalency Diploma
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
You will be talking directly to Consumers of our program; addressing inquiries about the program and/or troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound or outbound phone calls daily; focusing on first call resolution. As time allows, additional off-phone project work will be assigned. Hands on training is provided, with ongoing refreshers offered as processes and procedures change.
Serves as the primary contact for customer issues via inbound telephonic support
Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
Meets standards of job, such as quality standards, adherence to schedule and average handle time
May provide guidance and/or mentoring to less experienced associates
Other related duties assigned as needed
What you bring
2 years of international BPO experience(voice), including 1year experience of handling a financial campaign (REQUIRED)
Experience in handling customer satisfaction metrics-NPS, CSAT and FCR
High School Diploma
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operations skills
Ability to work both independently, as well as in a team environment
Willingness to learn and to be open to feedback
What we offer you
A fantastic range of benefits including medical, dental, vision, and paid vacation
Great work spaces with dedicated and motivated colleagues
A broad range of professional education and personal development possibilities - FIS is your final career step!
A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time