Customer Service associate (chat support)SophiOutsourcing, Inc.

We are looking for Customer Service Associates (Chat Support) to join our growing team! If you're customer-focused, tech-savvy, and confident handling multiple conversations across different platforms, this role may be for you.
 
Our client provides a comprehensive solution that enables and empowers eCommerce growth through end-to-end services across technology, operations, brand management, and data capabilities.
In this role, you will support customers through marketplace messaging, social media, and web chat. You will be part of a fast-paced, multi-brand shared queue environment, helping deliver excellent customer experiences across various eCommerce brands.
 
Key Responsibilities:
Respond promptly and professionally to customer inquiries via marketplace messaging, social media, and web chat
Provide accurate information about products, orders, deliveries, returns, and general concerns
Handle multiple customer conversations efficiently while maintaining service quality
Resolve customer issues and escalate complex concerns when needed
Deliver a positive and consistent customer experience across different brands
Follow company processes, service standards, and productivity expectations
Accurately document interactions and resolutions in the appropriate systems
Qualifications:
At least a high school graduate; college level or graduate is a plus
Experience in customer service, chat support, or BPO is an advantage
Strong written English communication skills
Comfortable using online platforms, chat tools, and multiple systems at once
Able to work in a fast-paced, multi-brand shared queue environment
Customer-oriented, organized, and detail-focused
Willing to work shifts, weekends, and holidays if needed
Why Join SOPHI?
Gain experience supporting multiple brands and platforms
Work in a dynamic and collaborative environment
Grow your customer service and digital support skills
Apply now and be part of a team that helps brands grow in the world of eCommerce.