Customer Service and retentionSVCPH Inc

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Retention Agents to start ASAP!
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think its a great place to work!."
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!
Checkout our Facebook page:
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
About the account:
This is a newspaper company located in Canada, and is looking into expanding operations in the Philippines for customer support.
Heed their call:
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Retention Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
Responsibilities:
Answer customer inquiries regarding subscriptions (zero selling involved!)
Attend to billing concerns
Retain subscriptions of customers
Resolve billing disputes
Desired skills & knowledge:
Must have at least 1 year of combined Customer Service and Sales/Upselling/Retention experience
Previous experience with subscription service industry an advantage
Flexible in handling both Customer Service Calls and Retention Calls
English speaking skills close to native level, minimal to no accent
Adherent to SOP and KPIs and must be able to multitask
Must have a high degree of professional ethics, integrity and a team player
Understanding of the Canadian consumers mentality is a plus
Supports the mission of Truth & Tradition"
Strong customer service skills
Energetic, fun and confident personality
Willing to work full-time night shift
Amenable to shifting schedules and work on weekends
Willing to work on-site
Work Schedule: Night Shift
How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.
What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
or
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).
SVCPH Inc.

Cebu City, Cebu
Permanent
Full-time