customer service and administration officer ( Healthcare Account)MultiplyMii

Customer Service and Administration Officer
What are we looking for:
As a Customer Service and Administration Officer, you will be working with our client located in Brisbane, Australia. Our client is a well-established telehealth provider with an innovative technology platform improving access to GPs and prescriptions for all Australians. They aim to change how primary care is being delivered 24/7 in the country following the highest standard of care and service to patients, doctors, and pharmacy partners.
In this role, you will be responsible for the execution of assigned administrative tasks and ensuring that internal stakeholders and external partners are of maximum satisfaction by providing excellent customer service. The successful candidate will oversee and schedule patient services for a telehealth clinic or center. It's your job to support both clinical and non-clinical staff and ensure that quality care standards for patients are being met.
This is a huge opportunity for the right candidate to make their mark and have an immediate impact on a great business. Someone who is professional and possesses impeccable English communication skills in written and verbal form.
This role is 100% remote work.
Your responsibilities will include but not be limited to:
Serve as the primary contact for all stakeholders, including patients, pharmacies and practitioners
Assist in the digital delivery of prescriptions to pharmacy in a timely manner, including verifying pharmacy contact details and resending prescriptions as required
Provide assistance to new users of the telemedicine platform
Efficient response to inbound customer service inquiries via live chats, phone calls, email, and social media.
Managing communications with our pharmacy partners and doctors
Managing and maintaining all up to date information in the company web software platform and Best Practice Software (practice management system)
Document each customer interaction to help streamline the customer service process and notice trends to report back to the team.
Participate in regular training exercises as needed
Requirements
At least 3 years of relevant experience in customer service and general administration
Prior experience in the General Practice of Pharmacy or medical centers is highly preferred but not required.
Excellent verbal and written communication skills and professional demeanor
Experience with using Best Practice Medical Software a plus
Knowledgeable in Microsoft Office and Sharepoint
Ability to work independently and in a small functional team environment
Someone who has excellent interpersonal and communication skills
Someone who can demonstrate initiative in solving problems and following issues through to resolution.
Amenable to work on Brisbane AU shift with flexibility to work during the weekends ( Schedule possibility Thursday - Monday 7AM MNL)
Why MultiplyMii?
One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future.
SSS
Philhealth
Pag-ibig
Healthcare (HMO)
Birthday Bonus upon probationary
Regularization Bonus
13th Month Pay
Paid Service incentive leave (SIL) upon probationary
Regular Holiday Premium upon probationary
Annual performance appraisal subject for review
Access to our free Learning and Development programs
Powered by JazzHR
MultiplyMii

Philippines
Permanent
Full-time