Customer Service agent for a jewellery companyLTVplus

Customer Service Agent for a Jewellery Company MRF: 115781Is This YOU? Then We Want to Meet You!
We are seeking a dedicated and experienced Customer Support Specialist to join our team and drive significant improvements in our service delivery. This role is crucial for bringing structure, accuracy, and dedicated capacity to our support operation, ensuring we meet customer expectations, especially during our peak season (November-January).Your Mission Will Be To:
Manage a high volume of daily customer inquiries, primarily via email (current volume -1,200 tickets/month, rising to 1,600+ during peak).
Utilize Gorgias to efficiently handle inbound tickets, ensuring accurate tagging, clear communication, and timely resolution.
Provide accurate and consistent information to customers regarding warranty, restocking, and complex product policies, addressing any confusion.
Handle technical or sensitive inquiries with precision and empathy, ensuring every response reflects deep product knowledge.
Proactively manage the ticket queue and contribute to smoother internal workflows to eliminate backlog.
Work collaboratively to ensure coverage and consistency, transitioning from unstructured operating hours to a more reliable schedule.
Who We Are: At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.Requirements
Experience with Gorgias and Shopify.
Strong written English and a demonstrated ability to provide customer empathy.
Able to quickly absorb product knowledge and apply it accurately to support technical inquiries.
Detail-oriented, adaptable, and highly motivated by the brand mission and improving customer experience.
Proven ability to identify, manage, and appropriately escalate complex issues.
Nice to have
Familiarity with Amazon Seller Central.Tech Checklist - Gotta Have It!
A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
A quiet, cozy workspace to handle calls and chats like a pro.
Flexible with work schedule.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
LTVplus

Butuan City, Agusan del Norte
Permanent
Full-time