Customer relations officerToyota Motor Philippines Corporation

Job Description
Your role and responsibilities:
Conduct regular audit to dealer Customer Relations Department operations and Key Performance Indicators.
Documentation of internal processes and SOPs.
Conduct actual day-to-day handling of customer complaints and coordinate with dealers and other departments for closure.
Review and understand existing processes to push for improvement activities within dealers and other process owners based on actual customer feedback.
Minimum Qualifications
Toyota Motor Philippines is looking for Customer Relations Officer to join our Customer Relations Department based in Makati City, Metro Manila, Philippines.
The Customer Relations Officer is a member of the Customer Care Support Team that is responsible for ensuring swift, sure and sincere handling of customer inquiries and concerns, providing timely feedback and proper coordination to dealers and other related departments through the Voice of the Customer, and promoting Customer Service and Complaint Handling activities to the entire Toyota dealer network.
In this role, you are expected to be a domain expert in customer relations, customer service and customer handling.
Our perfect match:
You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
You maintain effectiveness when experiencing major changes in work tasks or the work environment; adjust to work within new work structures, processes, requirements, or cultures.
You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
You are capable of identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
You can develop and use collaborative relationships to facilitate the accomplishment of work goals.
We are open to graduates of psychology, marketing, or any business-related/management course.
Preferably with experience in Automotive Customer Service operations, 1 to 3 years experience in call center / BPO experience.
Skills required:
You have high customer service orientation.
Proficient in MS Office applications (M 365, Excel, Word, Outlook, Powerpoint)
You have excellent Communication and customer handling skills.