Customer insights managerATS CONSULTING SERVICES PH INC.

WORK LOCATION:
BGC, Taguig (Temporary WFH)
WORK SCHEDULE:
Regualr Morning Shift
JOB SUMMARY:
Customer Insights Manager specializes in collecting data, organizing that data, and then analyzing the data so that they can accurately report their findings so that other departments to make informed decisions
ROLES AND RESPONSIBILITIES
Data Management and Exploration
Extraction, exploration, and manipulation of large and complex data sets -- combining telco data with various external sources of data (digital, social, etc) for analytics and insighting
Help internal stakeholders in understanding, interpreting and analyzing massive data sets
Analytics and Insighting
Craft easy-to-consume narratives and actionable insights from complex concepts using advanced data visualization and presentation skills
Support internal business partners to understand their goals and needs allowing them to make informed decisions backed by quantitative evidence
Draws out and communicates useful insights, actionable interpretations, alternative approaches, and solutions
Collaborate with business sponsors and different stakeholders to understand and if needed, operationalize analytic findings
Knowledge Transfer and Collaboration
Acts as analytics consultant to internal business users and serve as the point person for questions related to data, measurement methodology, and analytical techniques
Support internal stakeholders in the use of data and various analytical tools to generate and communicate insights
Provides training, demonstration, documentation and other support to drive the change management process and expand the use of analytics throughout the organization
Support the drive for change management process to ensure the analytical developments are adopted by relevant internal teams
Develop relationships with external data and analytics partners and interact as needed
Keep updated with new analytical and insighting techniques and be extremely knowledgeable of industry standards and trends
JOB REQUIREMENTS
Work Experience
Must have at least five (5) experience in customer analytics domain covering most of the following: data mining, data analytics, insighting, statistical analysis, large scale data acquisition, transformation, and cleaning, both structured and unstructured data
Proven track record of managing and collaborating on analytical initiatives
Level of Knowledge
Bachelor's Degree in quantitative disciplines such as Statistics, Mathematics, Computer Science, Econometrics or Information Science such as Business Analytics or Informatics
Has knowledge of both structured and unstructured data
Must possess core competencies, deep understanding and relevant experience in:
Scripting or programming experience: familiarity in programming languages with relational and no-SQL databases such as SQL, Hive, Spark
Data Analysis and Visualization tools: hands-on experience with tools such as Tableau, Qlik, PowerBI, Python, R, and other analytical tools or software.
Familiar with most of the following disciplines:
Hypothesis testing: being able to develop a hypothesis and test them with careful experiments
Statistical analysis: to understand causal relationships, etc.