Customer insights analystRELX

Job Summary:
The Customer Insights Analyst works with RX events teams in completing the entire of producing post-show survey reports. That includes conducting the initial show briefings with requestors, developing and programming the questionnaires, preparing accurate and system-acceptable recipient lists, deployment of actual surveys, creation of reporting links, extraction of responses, data consolidation and analysis, and development of the final post-show report. They are also expected to work on research projects that will support business unit objectives, such as but not limited to: competitor research, desk research, statistical analysis, YoY data consolidation, etc.
Most RX surveys use the EFM or Vovici (Verint) platform online, and occasionally, also creates paper surveys through PDF or Word format, for use of some account managers.
Accountabilities:
Analyze online briefs from show teams and other stakeholders
Questionnaire design and programming in the VERINT platform (Online, mobile, printed version)
Coordination with CRM and Central Marketing team for survey emailing campaign: upload client database into Verint, provide individual URLs list
Data collection analysis and follow up
Intermediate KPI extraction and communication
Data extraction and analysis (incl. verbatim codification)
Peer to peer reviews and quality checks
Full report design with insights and recommendations
Update of reporting dashboards (OBIEE, Qlik, PowerBI, etc.)
Communicate research findings to key stakeholders via reports, presentations, dashboards, pulses and other relevant mechanisms.
Research design depending on BU's set objectives
Build strong relationships with key stakeholders globally ensuring BU needs and requests are met.
Follow a strict code of ethics and protect any confidential information at all times.
Qualifications:
Must possess at least a Bachelor's/College Degree, any field
At least 1 year of relevant working experience is a plus.
Any professional data or market research qualification/accreditation is preferred but not required - ISO / MRS / ESOMAR or equivalent.
Background on B2B or consumer research is preferred but not required
Proficient with Excel, PowerPoint, Word, Outlook, PowerBI or Tableau, and other research software
Strong analytical, quantitative, and deductive reasoning skills
Good communicator and strong presentation skills
Proven Ability to interpret data tables (Data Visualization skills are highly desired)
Strong Mathematical and Statistical skills
Highly numerate and an Analytical thinker Able to analyze research data; writing research reports that highlight actionable insights
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time