Customer heroProsperna
Responding to customer support queries in a timely and accurate manner.
Identifying customer needs and helping customers use specific features.
Analyzing and reporting on product functionality concerns.
Recommending solutions and guiding product users through features and functionalities.
Monitor customer concerns on social media and reach out to provide assistance.
What We're Looking For
Experience as a Customer Hero Specialist or Customer Support or any similar role.
Experience using help desk software and remote support tools.
Understanding of how CRM systems work.
Excellent communication and problem-solving skills.
Multi-tasking abilities.
Patience when handling tough cases.
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Prosperna
About the company
Prosperna jobs
Alabang, Calabarzon
Customer Support Representative
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About the company
Prosperna jobs
Alabang, Calabarzon