customer happiness specialist - Email SupportCanva Solutions Inc.

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory - we're out to change the world, one design at a time.
Since launch in August 2014, we have grown exponentially, amassing over 15+ million monthly active users across 190 different countries who have created more than one billion designs. We are one of the world's fastest growing technology companies and we have only achieved about 1% of what we are capable of!
The Team
Canva's Customer Happiness team are the face of a platform used by millions of people every day. With over 10 million active users, we strive to make each and every customer happy. The team interacts with our users to provide and process information in response to inquiries, concerns and requests about Canva and its features. Customer happiness is what gets us up in the morning! Our aim is to provide excellent customer service and to promote this idea throughout the organisation.
About the candidate
We're looking for people with the passion and hunger to solve problems. You need great attention to detail, and an ability put yourself in other people's shoes. We need someone who loves challenges and is adaptable to change. Do you want to work within a cross-cultural, customer-oriented organisation? Yes? Then we would love to hear from you!
Are you a fresh graduate? Don't be overwhelmed! This role is also open to fresh graduates and junior candidates!
What you'll do:
Uphold Canva's core value of maximising customer happiness
Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback
Answers customer communication in an efficient manner
Provide accurate answers and solutions to customer queries
Address customer issues in a patient manner with a genuine desire to help our users be successful
Collaborate with immediate team, other customer happiness teams to ensure overall customer and product satisfaction
Be motivated to meet or exceed key performance targets, both personally and as a team
Follow team communication procedures, policies, and guidelines at all times
Perform each duty above with our customers' satisfaction as your number one priority
Act as an effective Canva Ambassador to our customers and the team, fully-equipped with anything Canva-related
Must be adaptable to 24/7 shifting schedule
You'll love this role if you:
Have at least one year of relevant customer service experience
Have excellent communication skills, both verbal and written
Have technological aptitude to manage spreadsheets, documents, and collaborative online forums
Have previous experience working in a team-oriented and collaborative environment
Have self motivation for learning
Have the ability to thrive in high pressure situations
Are motivated, energetic, driven work ethic
Have time management skills
Have the ability to meet and/or exceed key performance metrics
Are amendable to 24/7 shifting schedule - rotating shifts, weekday rest days and split offs
We'd also love it if you have...
Basic web and mobile troubleshooting skills
Experience with browser and operating system troubleshooting
Good knowledge of the web and mobile operating systems and relevant hard- or software is a plus
Benefits
Competitive salary, plus equity options
HMO for you and your 2 Dependenst effective Day 1
Generous Leave benefits
Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
Food Stipend and Utilities benefits while Working at Home
Gym membership allowance
Professional Education allowance
Mental health benefit through employee assistance program.
Sponsored social clubs and team events
Countless fun and quirky celebrations
Work in one of the coolest office in Makati! (WFH until July 2021)
Related Roles
Customer Service
Customer Support
Technical Support
Billing Support
Non Voice Support
Product Support
Email Support
Canva is currently one of Australia's hottest technology startups and has been the ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row.
We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love.
Psst -We have two in-house chefs that whip up amazing breakfasts and lunches for the whole team - check out what's cooking at: https://instagram.com/canvalife
Being a force for good
One of our core values at Canva, "Being a force for good" means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.