Customer experience specialist- luxury fashion brand account ( english mnl)Teledirect Telecommerce Phils Inc

#BeHappier Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider? Do you want to work in a company that puts your growth and happiness on top of its priorities? We are looking for awesome additions to our growin #BeHappier Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider? Do you want to work in a company that puts your growth and happiness on top of its priorities? We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today! Top Reasons to work with TDCX Attractive Remuneration Comprehensive Medical Care and Insurance Coverage Premium and Instagrammable Workspaces Engagement and Recognition Programs Strong Learning and Development plans for your growth and career acceleration Easy to locate area with direct access to public transport Positive culture for you to #BeHappier at work Enjoy flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 200 industry awards What is your mission? As a Customer Experience Specialist , you will be working with our Luxury Fashion Brand Account to deliver #happier customer experience. You will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. You are also required to perform these job functions: Advisory and support services for our international premium clients concerning the order process Answering to customer requests (phone calls and emails) Styling, shopping and selection of key - pieces of the current season up to the completion of whole looks Close cooperation with our Payment, Warehouse and Shipping departments Who are we looking for? Must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field. At least 6 months - 1 year (s) of Customer Service experience in the BPO industry Excellent verbal and written knowledge of English Profound experience in customer service within the luxury fashion industry as well as in dealing with premium clients Competence in style and good knowledge of the high-end fashion brands Working computer skills required (MS-Office) Proactive, good organizational skills and time management
Monster

Philippines
Permanent
Full-time