Customer experience leadRemote Staff

Employment Type: Open to both part-time or full-time
Work Schedule: Between 07:00 AM and 04:00 PM Manila
Your Client
We're a vibrant, switched on small (boutique as some like to call it) team located in Brookvale. We love giving world-class friendly IT Support. We've been around since 2005 and have extensive experience in installing, configuring and maintaining IT Infrastructure for Small and Medium Business.
We are able to understand our clients' needs and plan and implement solutions that work for business, both in the short term and long term.
Our purpose and passion is enabling our clients to focus on what they do best.
Your Role:
You will be at the forefront of our Technical Support Operations Center. You will be an integral part of the team, ensuring smooth day to day running of the help desk whilst providing the WOW customer experience.
Your Responsibilities
The Customer Experience Lead will deliver accurate and professional response to customer inquiries, reported issues and general customer requirements.
The role will also require someone with great organizational and people skills for thorough follow up of particular issues with clients.
Provide front line help desk customer support & email customer support
Manage inbound call and ticket queue
Triage and assign IT support tickets via phone, email & chat
Run Reporting on a regular basis & report to management
Your Qualifications
Outstanding Customer Service
Outstanding Communication Skills
High level of Microsoft Skills
Experience in the IT Industry a bonus
Ability to triage and handle high level of issues and internal communications