Customer experience champion - identity supportRELX

Set/up troubleshoot employee access and non-commercial access
Setup user access and non-prod user access in CHIEF
Raise tickets for issues with CHIEF features
Run tableau and financial reports for ad-hoc requests
Run reports for SOX auditors
Produce data from CHIEF pages for SOX auditors
Setup JIRA dashboards for clients
Gathering necessary information from support to produce the Voice of the Customer reports
Support Product team with analysis of tickets raised by customer support; trends (as needed)
Assist in CHIEF data cleanup
Providing best practice triage guides to Customer support
Collaboratively working to identify issue trending to feed in to product support teams
Working F2F with large customers to address identified issues, and provide advice and consultancy
Assisting with driving CSAT
Working closely with architecture to influence capabilities that optimise product performance
Identifying trends and highlighting issues and remediations to product - tech teams
Creating and maintaining benchmarking information, and best practices
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time