Customer experience analystPricewaterhouseCoopers Consulting Services Philippines Co. Ltd.

About the Team
A career with our Consulting team will provide you with the opportunity to help clients seize essential advantages by working to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. We're here because we love what we do and think we can be the best at it. Our culture is magnetic, our workplace is state-of-the-art,and we have the skills and personalities fueling us to be bold, experimental, creative, and truly disruptive.
You should be a creative problem-solver to develop ways for correcting performance issues and satisfying both technical and consumer needs. Above all, you need to be ready to flex. Every day is not the same, and you might find yourself doing something different each morning.
About the Role
To support the design of service transformation initiatives, driving towards an E2E customer centric process.
Playing a key role in translating stakeholder inputs into a technical process design that will guide the transition from current state (disjointed processes) to the future state process.
Engaging with teams across the client functions to seek their input into the design of the End to End processes.
Leverage voice of the customer insights on all aspects of customer interactions to identify customer pain-points, challenges, and hurdles; advise on approaches to eliminate and positively enhance customer interactions.
About You
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Industrial), Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Commerce or equivalent.
Required skill(s): customer service and relationship management, customer engagement process, customer journey mapping.
At least 3 year(s) of working experience in the related field is required for this position.
Experience with Customer Journey Mapping, and/or managing a customer experience program or customer engagement process is required
Extensive experience in gathering and interpreting customer experience information.
Superb communication, collaboration, and problem-solving skills.
Open to work from home until further notice
10 Full-Time position(s) available.