Customer experience agentBright League Solutions Inc.

Job Descriptions
Customer Experience team drives Grab core values 4H (Heart, Hunger, Humility, and Honour)
Promoting ease to our consumer; driver-partners, merchant-partner, and passengers using Grab services, including but not limited to payments, mobile wallet transactions, financing, insurance, and wealth; in customer support transactions focusing on quality and customer satisfaction
Provide customer support to Grab customers in the Philippines.
Build and maintain good relationships and community building efforts with Grab's customers
Guiding our customers in using Grab mobile application, with a primary focus on ALL Grab services
Manage product and service enquirers and any customer issues arising from our customers
Possible Tasks:
Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers
Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face
Any possible tasks provided by the Assignment Manager related to given main tasks
Job Qualifications
At least 1-3 years working experience in Customer Service (Preferably)
Completed at least 2 yrs college education
Experience in Email and Chat will be an added advantage
Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
Creativity skills, and excellent verbal/written communication skills in both English and Filipino
Ability to communicate results to management and in a fast-paced environment
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)