Customer experience acquisition analystSecurity Bank

The Role The main goal of the team is to be the voice of the customer to make sure processes are customer-centric. As a Customer Experience Acquisition Analyst, you will create understanding and empathy around customer and business needs. You will be The Role The main goal of the team is to be the voice of the customer to make sure processes are customer-centric. As a Customer Experience Acquisition Analyst , you will create understanding and empathy around customer and business needs. You will be a part of the team that will be enhancing features, functionalities, and processes for both NTB and ETB customers to drive volume and CSAT How you'll contribute Draw reasonable conclusions from a set of information, and discriminate between useful and less useful Collect and analyze customer behavior through studies, field visits, surveys, interviews, benchmark Partner with other departments to build requirements and execute/launch enhancements. Create and utilize customer-centric tools such as customer journey maps to identify pain points Drives NTB and ETB CSAT and value proposition Promoting customer-centric approach through the presentation, works, and CX platforms. Collaborate and meet with stakeholders to make sure project progress is disseminated Execute initiatives based on deadlines and make sure success metrics are met. Documents process updates and make sure all documents are routed to affected stakeholders. Will work closely with the cross-functional team to make sure deliverables are set in a timely man What we're looking for Bachelor's Degree in any field of study With at least 3 years experience as a Customer Experience Analyst Experience conducting research Knowledgeable with UI design principle is a plus Launching and iterating quickly and using data Good communication, presentation, influencing, and relationship-building skills Team player, critical thinker, and problem-solving skills #LI-KC1 #LI-Hybrid
Monster

Philippines
Permanent
Full-time