customer Engineer - thermal phVertiv

Job Description:
Job Description
Conversant with the operation of Vertiv manufactured products
Have a great understanding of 3rd party equipment currently covered by Vertiv service contracts
Attend any required breakdown and any subsequent repair visit
Performing daily operations, routine works, servicing, data collection, troubleshooting and assignment to ensure heating, ventilation & air conditioning (HVAC) system in data center and exchange building were maintain in efficient manner. Undertake equipment upgrades including software
Participation in the Emergency on-call rotation
Capable of working independently based upon training with supervision as required during stages of progression
Working away from home for a full week at a time may be required, weekend working will also be required 7 X 24 Field Service availability when assigned.
Regularly assume site person in charge responsibilities for Vertiv service work
Resolve complex and persistent situations with Vertiv equipment on customer sites •There are five main parts that make up this role: TECHNICAL KNOWLEDGE, SAFETY ASPECTS, ADMINISTRATION, CUSTOMER SATISFACTION and PERFORMANCE a balance to these five will be an important aspect of the role.
Excellent Customer interaction skills with ability to interface with all functional areas of the company. Strong communication skills be able to communicate in a clear and concise manner with internal and external customers via telephone or person or in writing. Must have a professional demeanor in all communications.
Job Requirements
Licensed Mechanical Engineer (PRC)
Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Mechanical) or equivalents.
Previous experience in this role
Excellent customer service skills, presentable and professional at all time.
Self-starter, ability to plan effectively, organize, and manage time effectively
can drive both automatic and manual
Strong bias on fault finding
Customer service - in potentially stressful situations
Working with safety procedures and protocols
Mechanical and Electronic/Electrical aptitude
Must possess attitude with punctuality & communication skills.
Self-motivation, ability to work with minimum supervision and conscientious of work under own initiative.
Good understanding and experiencing handling electrical, mechanical and civil on operational scope.
Competency in handling with industrial/data center air conditioning system including Precision unit, AHU, Chiller & Cooling Tower system.
At least 2 years experience in maintenance of Air-conditioning System equivalent.
Experience in Data center maintenance and qualified in air conditioning (NC2) will be advantage.
Must possess attitude with punctuality & communication skills.
Possess operational job knowledge, standard policies and procedures.
Willing to travel, work overtime, working on weekends & standby for breakdown.
Experience servicing, repairing and installing conventional and precision air conditioning system.
Vertiv

Manila City, Metro Manila Mandaluyong City, Metro Manila
Permanent
Full-time