Customer care team memberRemote Staff

Our Client
Owns an online retail business that sells furniture and home decor.
Employment Type: Part-time (may transition to full-time)
Schedule: Between 07:00 AM to 04:00 PM Manila Time
What the Staff will be doing:
Manages all incoming customer contact channels
Resolve all customer contact within set guidelines
Escalate customer contact that falls outside of the response guidelines
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Opens customer accounts by recording account information.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Identifies process improvement and communicate to leadership team
Support the build and implementation of customer care process manual
Collaborating and supporting the work of various internal department groups
Supporting Leadership team with administrative functions that support their role requirements
Requirements:
Experience in customer service industry
Excellent communication skills both written and verbal
Administrative skills through industry experience
Customer Resource Management Platform
Analyzing information
Familiarity with office software and phone systems
Excellent organizational skills
Excellent communication and negotiation skills
Ability to work well under pressure
Good to Have Skills:
Experience working in Retail environment
Experience working in call center environment
Attention to detail
Ability to multi task