Customer care specialistAmicassa Process Solutions, Inc.

CCC Account Specialist is primarily responsible in the timely, accurate, and end-to-end accounts management of post-booking inquiries, requests, and complaints (IRCs) received through various communication channels. It is also his/her duty to provide reports, as needed, and participate in all process and system advancements relative to his/her task. * Handling of IRCs received via email, phone call, or chat
Generation of information from available system resources
Coordination of information to concerned units
Utilization of available system/technology solutions to create or build up customer information and properly document various transactions and activities involved in a particular case
Provision of timely updates by communicating with the Buyers or Authorized Representatives through various communication channels
Conduct of outbound calls to unattended clients to ensure that all calls are accommodated and facilitated and proactively provide updates and follow-ups to clients
Management of financial transactions, such as but not limited to cash advances (CA) and reimbursements for transportation, representation, and miscellaneous expenses, and CA liquidations
Participation in any process improvements and system enhancements/developments concerning the core responsibilities of the team
Preparation of reports to the Functional Leads, Heads, Management, and Brand, as needed
Other tasks that may be assigned from time to time by the immediate superior and the Management, in general, which are necessary for the accomplishment of the core work and other project deliverables
Must be a Bachelor's degree holder (preferably with business and hospitality-related course)
Preferably with Customer Service or Call Center Experience
Exhibits a pleasing personality and has the capacity to deal with different kinds of people
Has a strong verbal and written communication skills
Possesses good voice quality and keen hearing ability
Capable of handling and managing confidential information
Willing to undergo 2 weeks training program
Amenable to work on a morning shifting schedule
Amenable to be assigned in Makati Office
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 50 openings Bachelor's degree graduate
Amicassa Process Solutions, Inc. (AMICASSA), is a business process outsourcing company that provides after sales administration support to the Residential Business Group of Ayala Land, Inc. (ALI). The services includes but are not limited to the following: sales administration support - reservations and bookings, customer services, monitoring of billing and collection, buyer's financing assistance, credit investigation, documentation, transfer and release of titles.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time