Customer care representative - local order taking accountSan Miguel Corporation

MINIMUM REQUIREMENT
Graduate of any 4 year course or completed at least 2 years in College
OTHER JOB RELATED INFORMATION
24/7 scheduling
Shifting schedules
Work on weekends and/or holidays
May render overtime, as required by the business
Site of operations: Pasig City
Processes the following transaction types received through any of the available channels of communication (i.e. phone, SMS, fax, email) in accordance with the prescribed policies and procedures:
Lead / Business Opportunity
Order taking
Feedback / Complaints
General Inquiries
KEY RESULTS AREAS AND RESPONSIBILITIES
Answers inquiries and concerns from all customers, individuals and SMEs, which are received through inbound calls and emails
Processes all customers' requests respecting the processes and procedures as defined by the Customer Care direction
Processes endorsements from clients and co-CCRs
Conducts Outbound Calls for seasonal projects
San Miguel Corporation

Pasig City, Metro Manila
Permanent
Full-time