Customer care representative (cebu)Support Services Group

Key responsibilities:
Answer inbound calls, emails and/or chat from customers ranging from product information, product inquiries, complaints, follow ups, etc.
Connect with existing customers to gauge general satisfaction and get insights on how to improve our products and services.
Contact potential customers or leads to explain the product or service that the company offers.
Basic knowledge on accessing the existing system and tools in handling issues and concerns
Requirements
Job requirements:
Good to excellent English communication skills (C1 to C2 English Level proficiency both in Reading and Writing)
Excellent customer service, sales and technical skills
Proficient in Microsoft Office
Ability to multitask and prioritize tasks
Amenable to be assigned either on Work-from-Home or Work-On-Site setup, if necessary
Highschool Diploma/Certificate or equivalent
Experience working in the BPO industry is preferred but not required.
Benefits
Referral Bonus
Sign on Bonus
Graduation Bonus
HMO (Health Maintenance Organization)
Night Differential
Leave Credits
13th Month Pay
*Terms & Conditions apply
Support Services Group

Mandaue City, Cebu
Permanent
Full-time