Customer care officerOwndays Philippines

JOB ROLES
Answer Customer Questions
Customer service officers are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls. When a customer contacts a company, customer service officers are usually their first point of contact. They answer any questions the customer may have and then redirect them to the appropriate team or department.
Escalate Customer Issues
If customers call a company with product or service issues, the customer service officer helps escalate those problems to the appropriate support teams. They may also help resolve simple problems so the customer doesn't need to be transferred to a different team, which often decreases customer satisfaction.
Provide General Customer Support
Customer service officers also provide general customer support. This can vary depending on the specific position but often includes helping customers who come into the company office or customers who don't know which team to contact.
Update Customer Records
Most companies keep detailed customer records, and customer service officers are often responsible for updating customer records after each interaction with that customer. They add notes to customer records explaining what the interaction entailed and report on trends as necessary.
Assist the Sales Team
Customer service officers also assist the sales team in boosting sales and performance. This responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson.
Candidate must possess at least a Bachelor's/College Degree , Education/Teaching/Training, Hospitality/Tourism/Hotel Management, Humanities/Liberal Arts, Mass Communications or equivalent.
Required language(s): English, Filipino
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Mandaluyong.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Full-Time position(s) available.