customer care Associate - (voice/chat) ***$2,000 php sign-on bonus!!!!Integrated Call Center Solutions (Philippines), Inc.

Position Location: This position will require you to work onsite located at Lexmark Plaza 3, Cebu Business Park, Corner of Samar Loop, Cebu City, Philippines. 
 
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 
 
Do you have exceptional English written communication skills?  Are you one that AIMS HIGHER. REACHES FARTHER  when reading conversations and ready to respond with solutions to challenging problems? Can you ACT BOLD.BE PASSIONATE with your impressive grammar, punctuation, and sentence structure, which will present empathy and strong persuasion in your communication?  Can you BE ONE. HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? 
 
JOIN OUR TEAM TODAY!
 
We are hiring Customer Service Representatives - Chat for our NEW office in Cebu City, Philippines who will handle multiple incoming chats for a US major mobile wireless carrier. Customers that reach out in chat will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.    
 
RESPONSIBILITIES: 
Read and comprehend the customers concerns & build a rapport that will make them feel heard through strong written communication in the English language 
Prepare responses to customer inquiries based on pre-determined scripts & procedures 
Discover solutions using tools & resources to help resolve the customer's problems 
Provide information about the customer's current plans, products, & services 
Identify & promote new solutions in the form of selling products & services that align with the customer's needs  
Navigate through multiple computer applications & customer chat conversations with speed & accuracy 
ADDITIONAL REQUIREMENTS: 
18+ Years & High School Diploma or its equivalent 
Entry-level job with a minimum of 6 months of BPO (call center) experience
Strong command of the English language 
Professional positive attitude & excellent written communication 
Customer focused personality & a desire to help people 
High computer proficiency & overall technical knowledge 
Must be willing to work 1 weekend day (Saturday or Sunday) & holidays 
BENEFITS & PERKS: 
Competitive base salary + performance-based incentives! 
Referral Bonuses
Overtime available 
HMO coverage 
Life insurance upon joining 
5 days paid emergency leave 
12 days paid vacation leave 
12 days paid sick leave 
State-of-the-art facilities & great work environment 
Paid training 
Opportunity for career growth within