customer care associate ( Australian mortgage) - based in kawit caviteShadow Office Solutions, Inc.

This role is part of the Customer Care department with the sole purpose of delivering outstanding customer experience for all our clients in an effective & timely manner. This role is a combination of both voice/telephone and processing work.
Duties and Responsibilities:
Process all customer care functions as required
Liaise with suppliers, valuers, funders, Solicitors and other 3rd parties during the loan application, settlement & post settlement process.
Handle broker/customer inquiries on an ongoing basis from post approval to settlement through to discharges
Handle post settlement client communications
Process progress drawdown for Construction files
Process post settlement variations, including product conversions & CRM
Process client request received by email or via telephone
Qualifications:
Candidate must have work experience in the Australian mortgage and lending industry with 2-5 years of experience in mortgage and lending industry.
Knowledge using MS Word and Excel.
Bachelor's/College Degree in any field.
Excellent in verbal and written communication skills in English.
Mandarin speaking will be favorable but not required.
Attention to detail, and work well in a team environment.
Applicants must be willing to work in Kawit, Cavite.
Can start ASAP.
1x Full-Time position available.