Credit and Collections specialist iRelx Group

Customer Credit Reviews
With the support of the Senior Credit Controller/Supervisor analyze balance sheets and P&L accounts, in addition to the payment and ordering behavior of the customer. Review development of accounts within your portfolio with the support of Senior Credit Controller/Supervisor to reduce the impact of insolvency, bankruptcy etc. Escalate high risk cases in line with the Global Credit Policy. Consider the risks represented by the country's political, economic and currency availability and seek advice when necessary. Determine and propose credit limits based on your analysis and in line with the Global Credit Policy and Standard Operating Procedures and obtain the necessary approvals in line with the Global Credit Policy.
Payment terms and conditions of sale
To possess sound knowledge of the standard payment terms as detailed in the global credit policy. Ensure with the support of Senior Credit Controller/Supervisor that the payments are made within the terms of the agreement of sale. Determine and propose requests to extend credit terms of payment with the support of Senior Credit Controller/Supervisor in line with the Global Credit Policy and Standard Operating Procedures.
Debt management
Effectively manage debt for own region and/or product line as outlined in the Global Credit Policy with the support of Senior Credit Controller/Supervisor. Have direct contact with customers regarding overdue invoices and make full use of the statements and dunning procedures as outlined in the Global Credit Policy to maximize effective debt collections. Communicate all disputes raised by the customer to the appropriate departments and ensure that a timely resolution is found. Escalate any unresolved issues as per the Global Credit Policy. Ability to effectively generate and use appropriate reports to facilitate debt collections.
Stopped orders
Ensure stopped order report is checked on a daily basis for your region and/or product line (also in the event that your backup person is absent). Review the overdue status and risk development of the customer before releasing the order in line with the Global Credit Policy. Initiate action towards customer and/or sales in the event that the order will be held, pending further payment as per the Global Credit Policy. Escalate any risks related to the customers' ability to pay as per the Global Credit Policy.
Reporting and miscellaneous tasks
Report on overdue balances and top accounts as per request from Supervisor/Credit Manager. Offer suggestions to Supervisor and/or Credit Manager to improve working procedures and practices. Participate in team priorities as agreed with Supervisor and/or Credit Manager. Participate in testing projects. Have knowledge and understanding of business processes of other closely related work team.
System Enhancements
Participate and act as key-user in projects that affect the systems under control. Ensure system requirements meet the business requirements. Responsible for completed testing and signing off on User Acceptance Tests (UAT). Clear and timely communication to the end users community on changes or updates to the systems under control. Identify and manage risks associated with Credit Control's activities. Keep track and follow up on logged and escalated issues. Participate in upgrade and implementation projects.
Miscellaneous
Any other duties deemed necessary by the Supervisor/Credit Manager. Assist in the training and development of Credit Controllers as requested by the Supervisor/Credit Manager.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact **************@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
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