Credit and Collection managerPCCI Finance Corporation

CREDIT AND COLLECTION MANAGER
 
The Credit and Collection Manager is responsible to lead, mentor, and manage the credit and collections team to achieve departmental goals. The role is also in charge of managing the company's Board Approved Credit Policies, overseeing the accounts receivable, and ensuring timely collections from customers. This role is critical in maintaining the company's cash flow and mitigating credit risk while fostering strong customer relationships. The manager will analyze credit data, develop policies to improve cash collection, and work closely with other key departments to resolve any issues and concerns.
 
Key Responsibilities:
 
CREDIT
Review current internal processes and procedures for Credit Investigation, Appraisal, and Evaluation; Improve, streamline and automate processes without compromising credit quality and mitigates Credit Risks. 
Monitor credit quality and portfolio by analyzing internal data and maximizing use of external credit bureaus through data validation.
Develop Internal Credit Scoring model that has been validated against the actual portfolio delinquency performance.
Analyze financial data and assess the creditworthiness of loan applicants.
Approve or deny credit applications based on internal credit guidelines.
Responsible for any amendment of Credit Policies and Guidelines 
Facilitate in drafting and approval to The Board of Directors for parameters and policies for new product programs.
COLLECTIONS
Develop and Implement Collections Strategies:
Formulate effective collections strategies to minimize delinquency and maximize collections efficiency.
Analyze data to identify areas for improvement and implement proactive measures accordingly.
Continuously evaluate and improve credit and collection processes to enhance operational efficiency.
Manage Collections Team and monitoring of Performance.
Lead and mentor a team of collections staff assigned to different branches nationwide to ensure compliance with the company's collections metrics.
Work with Branch Managers in the execution and implementation of collection strategies.
Conduct regular performance evaluations and ensure that team members meet individual and team targets.
Monitor collections activities and performance metrics to identify areas of concern and implement corrective actions as needed.
Prepare regular reports on the status of accounts receivable, credit risks, and collections performance. Analyze key performance indicators to track progress and make informed decisions. 
Implement technology solutions and tools to streamline credit risk assessments and collection procedures. Develop and create a collections system that will enhance efficiency and aid in the automated generation of reports. 
Regulatory Compliance:
Ensure 100% compliance with the Fair Debt Collections Practices Act.
Ensure compliance with local financing and lending regulations in the Philippines, including the requirements of the Securities and Exchange Commission (SEC) and the Bangko Sentral ng Pilipinas (BSP).
Ensure compliance with all the other relevant laws, regulations, and industry best practices governing collections activities.
Stay updated with the changes in regulations and implement necessary updates to policies and procedures accordingly.
Other key functions
Negotiate repayment plans with delinquent customers with endorsement from the Branch Manager and Approval of the Credit Committee.
Handle escalated customer inquiries and complaints related to collection activities in a professional and timely manner.
Build and maintain positive relationships with customers to facilitate effective collections processes.
Collaborate with cross functional teams and work closely with branch managers, credit, legal, and related personnel to streamline collections processes and improve overall efficiency.
Work with auditors and regulatory bodies to ensure the company adheres to financial reporting standards.
Act as a point of contact for customers with payment or credit-related inquiries.
Manage Legal Accounts and oversee the execution of legal procedures, ensuring proper handling of legal documents and cases.
Manage the repossession of Collaterals. Work hand in hand with the Branch Manager and Branch collection staff in the repossession, storage, and selling of units with corresponding Credit Committee Approvals.
QUALIFICATIONS
Graduate of a 4 year business related course. 
Minimum of 5-7 years experience in credit, collection and legal procedures and at least 2 years in a leadership or management role. 
Good verbal and written communication skills. Have superior negotiation and problem-solving skills and can work under pressure. 
Willing to travel to different areas nationwide. 
Familiarity with the regulatory landscape of the financing industry, including BSP and SEC regulations.
Strong leadership and team management abilities with a focus on achieving results.