Country Manager - service (automotive)Robert Walters

A Country Manager - Service (Automotive) job has just become available at a company that manufactures the largest range of two-wheelers in Asia and some parts of the world.
About the Country Manager - Service (Automotive) Role:
This role is crucial for the company's growth in the Philippine market. The main objective of this role is to achieve customer satisfaction by ensuring the availability of service and spare parts to all customers.
Key Responsibilities:
Plan and conduct customer engagement programmes (care camps, mobile service, customer meets, do-it-yourself training) to improve customer satisfaction and NPS
Review customer complaints and put effective preventive actions
Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to headquarters to improve product quality
Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation and usage of DMS)
Understand market dynamics (in terms of service and parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
Develop programmes/actions to improve service inflow and parts sales of distributors/dealers
Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
To be successful in this role, you must have both sales and service management experience in the automotive industry.
Key Requirements:
Six to eight years of experience in aftersales/service management in the automotive industry
In-depth technical knowledge in spare parts and service management
Skilled in customer engagement and satisfaction
Engineering/technical degree
Sales experience in the automotive (parts) industry
Experience in OEM is a must
This company is a well-known brand in Asia and is aggressively growing in the Philippines.
Great career progression opportunities await in this Country Manager - Service (Automotive) role.
If you're interested to know more about this opportunity, apply now or you may send your CV to [Protected Info].
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Get in touch
Mae Mendoza
+63 2 8841 9340
Robert Walters

Makati City, Metro Manila
Permanent
Full-time