content editor - customer success writer (business transformation - Customer Service)Shopee

The Content Editor - Customer Success Writer drives knowledge acquisition for Shopee's users. Customer Success writers are effective communicators, translating technical jargon into simple self-help content so that all buyers and sellers can navigate Shopee's platform with ease.
Job Description:
Craft/proofread self-help content for buyers, including articles, landing pages, EDMs, presentation decks, video storyboards, courseware etc.
Sharpen user policy documents to ensure accuracy and avoid misinterpretations.
Review User Interface language for phrasing and errors, optimising users' experience.
Monitor and analyse content performance.
Conduct competitor research to enhance content quality.
Oversee the content production process by liaising with partners such as product managers, local writers, and graphic designers.
Requirements:
Experienced applicants from a related industry is a plus
Fresh graduates are welcome to apply
Excellent command of the English language with good writing skills and attention to detail.
Ability to create simple and concise education material from jargon, data, and technical diagrams.
Committed to delivering high quality work in a fast-paced and collaborative environment.
Experience in customer success, instructional writing, and/or data analysis is an advantage.
Strong communication skills in email, face-to-face conversation and messenger discussion
Strong logical thinking and problem-solving skills at all times
Good team player, positive attitude and eager to learn
Driven and motivated
Has passion in the eCommerce industry
Previous experience in content management is a plus
Must be amenable for shifting schedules
Shopee

Philippines
Permanent
Full-time