consultant - Customer ServiceSutherland Global Services US, JM, CA

Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Customer Service Consultants in this role get to:
Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
Respond to inquiries
about products and services, processing payments, or performing general account maintenance.
Up-selling customers
to new products or services may be encouraged.
Qualifications
Our most successful candidates will have:
High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred