coe specialist i - anz ProactiveUber

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its incredible customer service. You will play a key part in Funnel campaigns through handling the onboarding process of partners end-to-end from signing up until the first or 25th trip, and in Access Compliance Campaigns for implementation of new process roll-outs in the Funnel scope for both pre and post-active partners. These campaigns will be done for partners across Australia and New Zealand through multiple support platforms: email, messaging, and phone.
What the Candidate Will Do
Handling different funnel campaigns, all with the goal of getting our supply-demand filled.
Reaching out to driver-partners, checking in on their application process, assisting them with their questions and needs to get their applications approved, and ensuring they take their first trips soon after.
Responsible for answering questions on why their applications were not approved, which means you need to be familiar with our onboarding process, as well as state regulations in ANZ.
Basic Qualifications
Proficient in the English language both in written and verbal modalities.
Ability to analyze the problem, and apply logical and structured thinking to resolve problems accurately.
Skilled in operating Microsoft Office/Google Workspace apps, and able to quickly learn internal tools used in day-to-day operations.
Should be able to show adaptability in the ever-changing work environment and treat every assigned project/task with its due importance..
Experience in a high-growth, productive, constantly changing environment.
Bonus Points
Experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred.
Experience in sales is preferred.
Trained in and have worked on contacts from several ANZ states is preferred.
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred.
About the Team
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other significant roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offer high-touch customer support.
About Uber
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Mabalacat, Pampanga
Permanent
Full-time