co-pilot Support representativeJWay Group

About the job Co-pilot Support Representative
You are expected to have meticulous attention to detail, exceptional analytical, decision-making, research, and communication skills.
Duties and Responsibilities:
Support JWay's client needs on customer support, business research, data gathering, analytics, and other related tasks
Collect appropriate and accurate information required to assess potential business risks of clients and possible solutions
Generate requested customer and client data/reports using Microsoft Excel (or other client-based applications/tools), creating spreadsheets, workbooks, formulas, charts, pivot tables, and data validation
Prepare reports that detail risk assessment findings for reference in making final decisions
Perform outbound calls for data gathering and collection
Communicate effectively with clients and customers, and other resource teams in providing data research and collection
Maintaining daily records of customer/ client interactions, customer support activities, and completed solutions
Analyze statistical data using specialized computer programs of the client
Handles and assists on queries from clients and customers
Qualifications:
Graduate of any bachelor's degree course.
Strong communication skills for both written and verbal.
Strong problem-solving and analytical skills.
Ability to stay calm and professional in all circumstances
Preferably with 1-2 years related experience in a BPO company/ industry.
Preferably with a customer support background.
Experience in making outbound calls.
Strong attention to detail.
Well-versed in gathering data, business research/researching, and creating and presenting reports.
Has a working laptop/desktop and high-speed internet connection.
Willing to do a work-from-home job setup.
Data Privacy Consent
By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).
JWay Group

Manila City, Metro Manila
Permanent
Full-time