client support specialist (online Travel Agency)KMC MAG Solutions Inc

Functional overview * We are looking for a talented Client Support Specialist to join our team. As a Specialist in OTAs' connection, you will need to assist the customers to connect Lodgify with the main reservation platforms integrated with Lodgi Functional overview We are looking for a talented Client Support Specialist to join our team. As a Specialist in OTAs' connection, you will need to assist the customers to connect Lodgify with the main reservation platforms integrated with Lodgify. You will need to learn how each connection's type works, know their features inside & out, becoming a connections expert. You will use that expertise to advise our customers how to successfully connect Lodgify with the other OTAs, allowing them to save time and money using our integrations. Moreover, in case of connection's issues, you will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers. You will also be in charge of collecting/escalating customers feedback to relevant departments. You may also help the support team with support requests. We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees. Duties and Responsibilities At least 2-4 years of work experience in technical, client or customer support in the OTA (Online Travel Agency) industry Graduate of Computer/Information Technology, preferred Excellent English both written and spoken Highly analytical and experienced in troubleshooting Availability to work on shifting schedule Strong customer service skills with the ability to actively and effectively engage customers via phone/email and understanding their issues Minimum competencies Knowledge about the main OTA's, such as Airbnb, Booking.com, Homeaway/VRBO, and Expedia is a plus Patience, strong attention to detail and logical thinking Superb organization skills and able to handle multiple inquiries Positive attitude and sense of responsibilities Ability to deal with difficult situations with tact and proper judgment under pressure Ownership & follow up Love for technology Minimum Qualifications Provide information and advice users on connection types Proactively connect with clients to troubleshoot technical issues Take appropriate action and provide guidance as needed to solve issues Respond to incoming requests for assistance via email or phone Ensure nothing but excellent service and a high level of customer satisfaction Maintain client relationships through product support over the phone, chat, email and screen sharing Report customers feedback/issues to relevant departments & follow-up
Monster

Metro Manila
Permanent
Full-time