client success specialist( Sales Representative)Belo Medical Group

Position Title: Client Success SpecialistI. Job SummaryThe Client Success Specialist is responsible for maintaining and strengthening relationships with clients by ensuring their satisfaction, supporting their goals, and aligning client outcomes with the company's business objectives. This role plays a key part in driving client retention, fostering long-term engagement, and supporting the growth of assigned accounts through strategic support and coordination with internal teams.II. Key ResponsibilitiesServe as the primary point of contact for assigned clients, ensuring effective communication and timely resolution of concerns.Achieve monthly performance objectives related to client satisfaction, retention, and account growth.Support business development by identifying and assisting in the acquisition of new, profitable client accounts.Develop and implement client success plans, including regular engagement schedules, performance reviews, and strategic check-ins.Monitor client activity, identify risk factors, and proactively address issues to ensure continued satisfaction and partnership longevity.Ensure timely follow-up and collection of receivables in coordination with the finance team.Collaborate with internal departments including sales, finance, operations, and support to enhance the overall client experience.Maintain accurate and up-to-date records of client interactions, transactions, and progress reports.III. QualificationsEducation:Bachelor's degree in Business Administration, Marketing, Communications, or any related field.Experience:Minimum of one (1) year of relevant experience in client success, account management, or sales support.Background in the pharmaceutical, medical, or B2B services industry is preferred.Skills and Competencies:Strong interpersonal and relationship management skillsExcellent verbal and written communication abilitiesProficiency in Microsoft Office and customer relationship management (CRM) systemsStrong organizational skills with attention to detailAbility to manage multiple client accounts and meet performance targets in a fast-paced environmentAnalytical thinking and problem-solving capabilityThe Belo Medical Group (BMG) places utmost importance to your right to privacy. BMG shall handle with utmost care all personal and sensitive information that you may provide or those that we may collect from you upon your use of the website in accordance with our . By submitting your application, scrolling this page or clicking any part of it, you hereby acknowledge that you have read and understood our and expressly consent to it.Powered by JazzHR
Belo Medical Group

San Juan City, Metro Manila
Permanent
Full-time