client Services representativeTrans Union

What We'll Bring: The successful candidate will focus on executing client support activities to help TU deliver its service commitment to customers.
The client support will work on client servicing tasks that are not directly related to data operations or helpdesk support.
These tasks include, but not limited to, direct to consumer credit report services, consumer disputes, UA Management in production and UAT, finance support billing, and project support.
What You'll Bring:
University degree with emphasis in business or technical or equivalent.
Preferably with at least a year of operations experience.
Excellent communication and work management skills.
Detail oriented with analytical and problem solving abilities.
Candidate should also have project management experience.
Experience in establishing standard processes, documentation, and conducting User Acceptance Test will be an advantage.
Process oriented and carries great integrity in his role.
Well versed in MS Office application.
Impact You'll Make:
Supports, operates, and administer tools in client servicing
Continuously innovate the way client serving is done
Ensure that the services meets the agreed Service Level Agreements
Participate in the Root Cause Analysis for related incidents
Ensure performance reports and dash boards are updated and delivered on time
Provide support where appropriate on specific projects, method of changes or systems developments
Create and update Documentation and Standard Operating Procedures
Ensure that the standard operational procedure and handling processes are followed closely in accordance to the compliance requirements
Ensures all tickets are logged in ticketing tool
Monitors payment refunds of direct to consumer credit reports services
Performs other duties as required
Champion the ITIL culture within the organization
TransUnion Job Title
Rep I, Customer Support Operations
Trans Union

Makati City, Metro Manila
Permanent
Full-time