client service support Business AnalystJPMorgan Chase

Job Description:
Client Service Support - Business Analyst
Job Description
The Client Service Support Business Analyst role is responsible for providing support to AWM Philippines Client Service. The role will partner with US stakeholders to enhance AWM Client Service and to support the US Private Bank Client service business.
Position Summary
The Client Service Support Business Analyst is responsible for developing and driving global initiatives to improve the client / CSA experience and business performance leveraging offshore resources. The position requires the ability to identify the key problems to solve for, develop and test hypotheses on potential solutions, and partner with - and get buy-in from - leadership and stakeholders to implement the solution to accomplish the target outcomes.
Core Responsibilities:
Lead or assist projects through project lifecycles, leveraging approaches in process re-engineering, organizational design, program and change management
Identification of challenges, gaps and opportunities for improvement (and report findings in a simple, compelling way)
Coordination with related in-flight programs
Identify weaknesses, gaps, and opportunities for process, client experience, and technology improvements - and report the findings in a simple, compelling way
Provide analysis and assist the business in developing metrics to measure progress against key initiatives
Identify and update processes and procedures that require changes in a response to procedural, regulatory or technology changes
Manage ongoing BAU change requests received from Client Service and Business partners for updates to processes and corresponding procedures
Determine the best operating model to incorporate any changes in order be in compliance and still easily executed/absorbed by Client Service
Facilitate the approval of the operating model changes and procedural documents
Determine the most effective method to communicate and implement the change in process, including partnering with the training and communication teams
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Qualifications:
Excellent judgment and decision making skills; solutions oriented
Solid communication, time management and interpersonal skills
Possess strengths in project management, problem resolution, effective communication
The position requires flexibility and the ability to quickly adapt within a dynamic environment
Keen understanding of the financial and banking industries
Must be a highly energetic self-starter with a relentless focus on execution and exhibit the ability to:
Define and analyze problem statements and translate into tangible solutions
Develop detailed operating model for business changes
Manage end-to-end implementation of projects including assessment, planning, project management, execution and evaluation
Analyze and prioritize alternative solutions to drive results
Influence a cross functional, diverse environment to change status quo
Create and deliver compelling presentations for senior leadership
Forge relationships and build a network throughout the firm
Maintain a positive attitude and act as team player while delivering on high priority, time sensitive initiatives
Extremely organized and detail oriented, expert knowledge of Windows, Microsoft Office software, Microsoft Outlook email, scheduling and task manager
Experience:
Bachelor's degree preferred
Work experience totaling at least 1 years in financial services, business analyst, project management, process improvement, management consulting or internal consulting / corporate strategy team
Experience leading medium-to-large scale project execution and management
Financial services/business consultancy background, preferably in Wealth Management
Digital transformation and client experience design experience preferred
Tableau and/or Alteryx experience preferred
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
JPMorgan Chase

Metro Manila
Permanent
Full-time